At TayGo Food, we understand that customers may occasionally need to cancel orders. This Cancellation Policy explains when cancellations are permitted and the consequences of cancellation requests.
By placing an order through TayGo Food, you agree to the terms outlined below.
Customers may cancel an order without any charge if:
The restaurant has not yet accepted the order.
Food preparation has not started.
In such cases, eligible payments will be refunded according to our Refund Policy.
Once the restaurant accepts the order and begins preparation:
Cancellation requests may be restricted.
Cancellation may not be eligible for a refund.
TayGo Food reserves the right to deduct applicable charges.
Once the delivery partner has been assigned or the order is out for delivery:
Orders generally cannot be cancelled.
Refunds may not be available except in exceptional circumstances.
For scheduled deliveries:
Customers may cancel the order without penalty.
Cancellation requests may be denied if food preparation has already begun.
A restaurant may cancel an order due to:
Item unavailability
Technical issues
Operational challenges
Restaurant closure
Force majeure events
If a restaurant cancels an order:
Customers will receive a full refund for eligible payments.
Customers will be notified through the app, website, SMS, email, or push notification.
Orders may be cancelled if:
Delivery cannot be completed.
Delivery location is inaccessible.
Customer cannot be reached after multiple attempts.
Safety concerns arise during delivery.
Refund eligibility will be reviewed based on the circumstances.
TayGo Food reserves the right to cancel orders if:
Fraudulent activity is suspected.
Payment verification fails.
Pricing errors occur.
System or technical issues affect processing.
Regulatory or legal requirements necessitate cancellation.
In such cases, eligible payments will be refunded.
If the customer:
Does not answer calls,
Cannot be reached,
Refuses delivery,
Provides an incorrect address,
the order may be cancelled or marked as completed without eligibility for a refund.
Customers must not:
Repeatedly place and cancel orders.
Misuse promotional offers through cancellations.
Engage in fraudulent ordering behavior.
TayGo Food may suspend or permanently terminate accounts involved in abusive cancellation practices.
Refunds for eligible cancellations are governed by our Refund Policy.
Refunds may be processed through:
Original payment method
Customer wallet
Promotional credit
Processing times may vary depending on payment providers.
TayGo Food shall not be responsible for delays, cancellations, or service interruptions caused by events beyond reasonable control, including:
Natural disasters
Government actions
Internet outages
Severe weather conditions
Public emergencies
Labor disputes
TayGo Food reserves the right to modify this Cancellation Policy at any time.
Changes become effective immediately upon publication on our platform.
For cancellation-related inquiries:
TayGo Food
Website: https://food.taygo.in
Email: support@taygo.in
Customer Support: support@taygo.in
By using TayGo Food services, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
