At TayGo Food, we are committed to delivering food orders quickly, safely, and efficiently. This Shipping & Delivery Policy explains how deliveries are handled through our platform.
By placing an order through TayGo Food, you agree to the terms outlined below.
TayGo Food provides food delivery services through partnered restaurants and delivery partners.
Our goal is to ensure:
Timely order fulfillment
Safe food handling
Accurate deliveries
Real-time order tracking (where available)
Delivery services are available only in selected serviceable zones.
Availability depends on:
Customer location
Restaurant location
Delivery partner availability
Operational conditions
Orders placed outside serviceable areas may be automatically rejected.
Estimated delivery times are displayed before order confirmation.
Delivery times may vary based on:
Restaurant preparation time
Order volume
Traffic conditions
Weather conditions
Public holidays
Local events
Delivery estimates are provided for convenience and are not guaranteed.
Delivery charges may vary based on:
Distance between restaurant and customer
Delivery zone
Peak-hour demand
Promotional offers
Special service fees
Applicable delivery fees are displayed before checkout.
Customers may track their orders through:
TayGo Food Mobile App
TayGo Food Website
Order status notifications
Tracking availability may vary depending on delivery partner services.
A delivery may be considered unsuccessful if:
The customer is unavailable.
The customer provides an incorrect address.
The delivery location cannot be accessed.
The customer fails to answer calls or messages.
In such situations:
Re-delivery may not be available.
Refunds may be denied.
Additional delivery charges may apply.
Customers are responsible for:
Providing accurate delivery information.
Ensuring someone is available to receive the order.
Keeping contact information updated.
Responding to delivery partner communications when necessary.
Failure to comply may result in delayed or unsuccessful deliveries.
Restaurant Partners are responsible for:
Preparing food accurately.
Packaging food securely.
Handing orders to delivery partners on time.
Maintaining food quality standards.
Delivery Partners are responsible for:
Safe transportation of orders.
Professional conduct.
Timely deliveries.
Following applicable traffic and safety regulations.
Where available, customers may choose contactless delivery.
The order may be left at:
Doorstep
Reception area
Designated drop-off location
Once delivery is completed according to customer instructions, responsibility for the order transfers to the customer.
Delays may occur due to:
Extreme weather conditions
Traffic congestion
Vehicle issues
High order demand
Technical problems
Government restrictions
TayGo Food will make reasonable efforts to keep customers informed about delays.
To ensure successful delivery, TayGo Food may use:
Delivery confirmation photos
OTP verification
Digital signatures
GPS tracking
Customer confirmation
These measures help maintain delivery accuracy and security.
TayGo Food encourages restaurants and delivery partners to follow food safety best practices.
However, customers should:
Inspect orders upon delivery.
Report any quality concerns promptly.
Contact support if issues are identified.
TayGo Food currently provides services only within designated local delivery regions and does not offer international food shipping services.
TayGo Food shall not be held liable for delays or failures caused by circumstances beyond reasonable control, including:
Natural disasters
Floods
Storms
Internet outages
Government restrictions
Public emergencies
Civil disturbances
TayGo Food reserves the right to modify this Shipping & Delivery Policy at any time.
Updated versions will be published on our platform and become effective immediately.
For delivery-related inquiries:
TayGo Food
Website: https://food.taygo.in
Email: support@taygo.in
Customer Support: support@taygo.in
By using TayGo Food services, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.
