Privacy policy

Privacy Policy

Welcome to TayGo Food. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how TayGo Food collects, uses, stores, and protects your information when you use our website, mobile applications, restaurant portal, delivery partner platform, and related services.

1. Information We Collect

Personal Information

We may collect the following information:

  • Full Name

  • Email Address

  • Mobile Number

  • Delivery Address

  • Profile Picture (optional)

  • Date of Birth (optional)

  • Payment Information

  • Account Login Credentials

Order Information

When you place an order, we collect:

  • Restaurant details

  • Ordered items

  • Order amount

  • Delivery location

  • Order history

  • Transaction details

Device Information

We may automatically collect:

  • Device type

  • Operating system

  • Browser information

  • IP address

  • Device identifiers

  • App usage analytics

Location Information

With your permission, TayGo Food may access your location to:

  • Show nearby restaurants

  • Calculate delivery charges

  • Track deliveries

  • Improve delivery services

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Process food orders

  • Facilitate deliveries

  • Provide customer support

  • Send order updates and notifications

  • Improve our services and user experience

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send promotional offers and marketing communications (with consent)

3. Sharing of Information

We do not sell your personal information.

We may share information with:

Restaurants

To prepare and fulfill your orders.

Delivery Partners

To complete order deliveries.

Payment Providers

To process secure transactions.

Service Providers

Third-party providers assisting with:

  • Hosting

  • Analytics

  • Notifications

  • SMS services

  • Email services

  • Customer support

Legal Authorities

When required by law, court order, or regulatory authorities.

4. Data Security

We implement appropriate technical and organizational security measures including:

  • Secure servers

  • Encrypted communications (SSL/TLS)

  • Access controls

  • Authentication mechanisms

  • Regular security monitoring

While we strive to protect your information, no online system can guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze traffic

  • Enhance user experience

Users may disable cookies through browser settings, though some features may not function properly.

6. Account Security

Users are responsible for:

  • Maintaining password confidentiality

  • Protecting account credentials

  • Reporting unauthorized access immediately

TayGo Food is not responsible for losses resulting from compromised user credentials.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain transaction records

  • Resolve disputes

  • Comply with legal requirements

Inactive accounts may be archived or removed according to applicable regulations.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your information

  • Update inaccurate information

  • Request deletion of your account

  • Withdraw consent

  • Request data portability

  • Object to certain processing activities

Requests may be submitted through our support channels.

9. Third-Party Services

TayGo Food may contain links to third-party websites, restaurants, payment gateways, and external services.

We are not responsible for the privacy practices of third-party services.

Users should review the privacy policies of those services separately.

10. Children's Privacy

TayGo Food services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If such information is discovered, it will be removed promptly.

11. Marketing Communications

Users may receive:

  • Order notifications

  • Service announcements

  • Promotional messages

  • Marketing emails

You may opt out of marketing communications at any time through account settings or unsubscribe links.

12. Changes to This Privacy Policy

TayGo Food reserves the right to modify this Privacy Policy at any time.

Changes become effective immediately upon posting on our platform.

Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

TayGo Food
Email: support@taygo.in
Website: https://taygo.in
Customer Support: support@taygo.in

By using TayGo Food, you acknowledge that you have read, understood, and agreed to this Privacy Policy.