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Terms and condition



Terms & Conditions

Welcome to TayGo Food. These Terms & Conditions govern your access to and use of the TayGo Food website, mobile applications, restaurant platform, delivery partner platform, and related services.

By accessing or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of our services.

1. Definitions

Throughout these Terms:

  • "TayGo Food", "We", "Us", or "Our" refers to TayGo Food and its affiliates.

  • "User", "Customer", "You", or "Your" refers to any person using our services.

  • "Restaurant Partner" refers to restaurants listed on TayGo Food.

  • "Delivery Partner" refers to delivery personnel providing delivery services through the platform.

2. Eligibility

To use TayGo Food services, you must:

  • Be at least 18 years old or have parental/guardian permission.

  • Provide accurate and complete information during registration.

  • Maintain the confidentiality of your account credentials.

We reserve the right to suspend or terminate accounts providing false information.

3. User Accounts

Users are responsible for:

  • Maintaining account security.

  • Protecting login credentials.

  • All activities conducted through their account.

TayGo Food shall not be liable for unauthorized access resulting from user negligence.

4. Ordering Services

TayGo Food provides an online platform allowing users to:

  • Browse restaurants.

  • Place food orders.

  • Schedule deliveries.

  • Make payments through supported methods.

Orders placed through the platform are subject to restaurant availability and acceptance.

5. Pricing & Payments

Pricing

Prices displayed on the platform may include:

  • Item price

  • Delivery charges

  • Platform fees

  • Packaging charges

  • Taxes

Prices may change without prior notice.

Payments

We support various payment methods including:

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

Users must ensure valid payment information.

6. Order Acceptance

Restaurants reserve the right to:

  • Accept orders.

  • Reject orders.

  • Modify preparation times.

  • Mark items unavailable.

TayGo Food cannot guarantee availability of every menu item at all times.

7. Delivery Services

Delivery estimates are approximate and may vary due to:

  • Weather conditions

  • Traffic conditions

  • Restaurant preparation delays

  • Operational issues

Delivery times displayed on the platform are estimates only.

8. Cancellations

Orders may be cancelled subject to our Cancellation Policy.

Certain orders may become non-cancellable after:

  • Restaurant confirmation

  • Food preparation commencement

  • Delivery dispatch

Refund eligibility depends on cancellation timing and circumstances.

9. Refunds

Refund requests are governed by our Refund Policy.

Approved refunds may be processed through:

  • Original payment method

  • Customer wallet

  • Promotional credits

Refund processing times may vary depending on payment providers.

10. User Conduct

Users agree not to:

  • Use the platform unlawfully.

  • Harass restaurants, delivery partners, or support staff.

  • Submit fraudulent orders.

  • Abuse promotional offers.

  • Attempt unauthorized access to systems.

  • Upload harmful or malicious content.

Violation may result in account suspension or termination.

11. Restaurant Responsibilities

Restaurant Partners are responsible for:

  • Food quality

  • Food safety

  • Accurate menu information

  • Pricing accuracy

  • Compliance with applicable regulations

TayGo Food acts solely as a technology platform and is not responsible for food preparation.

12. Delivery Partner Responsibilities

Delivery Partners are responsible for:

  • Timely deliveries

  • Professional conduct

  • Order handling

  • Compliance with traffic and local laws

13. Promotions & Coupons

Promotional offers:

  • May be modified or withdrawn without notice.

  • Cannot be exchanged for cash.

  • May have eligibility requirements.

  • Are subject to verification.

Misuse may result in account restrictions.

14. Intellectual Property

All content on TayGo Food including:

  • Logos

  • Branding

  • Software

  • Graphics

  • Text

  • Designs

is owned by TayGo Food or its licensors and protected under applicable intellectual property laws.

Users may not reproduce or distribute content without written permission.

15. Limitation of Liability

To the maximum extent permitted by law, TayGo Food shall not be liable for:

  • Indirect damages

  • Lost profits

  • Business interruptions

  • Data loss

  • Delivery delays

  • Restaurant-related issues

Our liability shall be limited to the amount paid for the specific order giving rise to the claim.

16. Service Availability

We strive to provide uninterrupted services but do not guarantee:

  • Continuous availability

  • Error-free operation

  • Uninterrupted access

Maintenance and technical issues may temporarily affect service availability.

17. Privacy

Your use of TayGo Food is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in that policy.

18. Termination

TayGo Food may suspend or terminate accounts for:

  • Violating these Terms

  • Fraudulent activity

  • Abuse of services

  • Legal requirements

Termination may occur without prior notice.

19. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts having authority in the applicable jurisdiction.

20. Changes to Terms

TayGo Food reserves the right to update these Terms & Conditions at any time.

Updated versions will be published on the platform and become effective immediately upon posting.

21. Contact Us

For any questions regarding these Terms & Conditions:

TayGo Food
Website: https://food.taygo.in
Email: support@taygo.in
Support Team: support@taygo.in

By using TayGo Food, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.