At TayGo Food, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be issued for orders placed through our platform.
By placing an order through TayGo Food, you agree to this Refund Policy.
Refunds may be considered under the following circumstances:
A customer may be eligible for a full refund if:
The order was not delivered.
The restaurant failed to prepare the order.
The delivery could not be completed due to operational issues caused by TayGo Food, the restaurant, or the delivery partner.
If one or more items are missing from an order:
Customers must report the issue within 24 hours of delivery.
TayGo Food may offer a partial refund for the missing items after verification.
If a customer receives items different from those ordered:
A refund may be issued after review.
Supporting photos may be requested for verification.
Refund requests may be considered if:
Food arrives damaged.
Food is spoiled or unsafe for consumption.
Significant quality issues are verified.
Customers may be required to submit photos or additional evidence.
Refunds generally will not be provided in the following cases:
Customer changes their mind after order confirmation.
Minor taste preferences or personal dissatisfaction.
Delivery delays caused by weather, traffic, or circumstances beyond reasonable control.
Incorrect delivery information provided by the customer.
Failed delivery attempts due to customer unavailability.
Partially consumed food products.
If an order is cancelled before the restaurant accepts it:
A full refund may be issued.
Once a restaurant begins preparing an order:
Cancellation may not be possible.
Refund requests will be reviewed on a case-by-case basis.
Orders that have been dispatched for delivery are generally not eligible for cancellation or refund unless there is a verified issue.
Approved refunds may be processed through:
Original payment method
Customer wallet balance
Promotional credits (where applicable)
The refund method is determined at the discretion of TayGo Food.
Estimated refund timelines:
| Payment Method | Processing Time |
|---|---|
| UPI | 1–5 Business Days |
| Debit/Credit Card | 3–10 Business Days |
| Net Banking | 3–10 Business Days |
| Wallet Refund | Usually Instant |
| Cash on Delivery | Wallet Credit or Manual Review |
Actual processing times may vary depending on banks and payment providers.
TayGo Food reserves the right to:
Investigate refund requests.
Request supporting documentation.
Deny fraudulent or abusive refund claims.
Suspend accounts involved in suspicious refund activities.
Restaurants are responsible for:
Food preparation quality.
Correct order packaging.
Item accuracy.
Delivery Partners are responsible for:
Safe handling of orders.
Timely delivery.
Refund decisions may involve review of information from both parties.
Customers should:
Verify delivery details before placing orders.
Report issues promptly.
Provide accurate information when requesting refunds.
Cooperate during investigation processes.
Failure to provide necessary information may affect refund eligibility.
Customers can request a refund by:
Opening the TayGo Food App or Website.
Navigating to Order History.
Selecting the affected order.
Submitting a refund request.
Providing supporting details if required.
Our support team will review the request and respond as quickly as possible.
TayGo Food reserves the right to modify this Refund Policy at any time without prior notice.
Updated versions will be published on our website and platform.
For refund-related inquiries:
TayGo Food
Website: https://food.taygo.in
Email: support@taygo.in
Customer Support: support@taygo.in
By using TayGo Food services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
